CUSTOMER WORKFLOW STORY
From Excel lists to one operating workspace.
How Swiss & Cozy Housing brought cleaning coordination, property records and photo sharing into Avrenor Stays.
The reported result, with the period made clear.
Before adopting Avrenor Stays, the operator reports at least four incidents per month involving missed cleaning and guest check-in to an uncleaned home. Since starting on August 26, 2026, the operator reports no such incidents through October 14, 2026.
These are customer-reported observations, not an independently audited performance study. Missed cleaning and dirty-home check-in are not counted as two separate incident totals.
Before: separate lists, separate photo links.
Swiss & Cozy Housing previously tracked its operation using Excel lists and shared listing photos through Google Photos links. Cleaning scheduling could be missed, and the problem sometimes became visible only when a guest arrived at an uncleaned home.
According to the operator, those incidents meant sending last-minute cleaning at additional cost, providing guest compensation and dealing with dissatisfaction that also appeared in guest reviews.
The change: bring the work and context together.
The operator describes Avrenor Stays as bringing the previously separate operating records into one workspace. Reservations, property information and cleaning work can be reviewed in the context of the same operating day.
The team also reports sharing property photos and price offers directly from Avrenor Stays rather than relying on a separate Google Photos link. This describes the customer’s workflow; it is not a claim of automated pricing or a third-party channel integration.
After: no reported repeat incidents during this period.
For August 26–October 14, 2026, the operator reports no missed-cleaning or dirty-home check-in incidents. This is the reported experience for that specific period, not a promise that incidents cannot happen or that every customer will achieve the same result.
We have not calculated a percentage reduction or financial savings. No comparable before-period dates, turnover counts, compensation totals or review-score changes were supplied. The story does not claim that all guest compensation or all negative reviews stopped.
Source and disclosure.
This story is based on information supplied by the Swiss & Cozy Housing operator and confirmed on October 14, 2026. The company name and publication were approved. Avrenor Stays publishes this account as the software provider, not as an independent reviewer. No private guest records are included.
For current capabilities and requirements to confirm before choosing software, see our features and product-fit reference.
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